# Frequently Asked Questions (FAQ) / 常见问题解答

Welcome to the DYCARGO Help Center. Here are the most frequently asked questions regarding our global cross-border logistics, domestic fulfillment, and special line services.

欢迎来到道一国际物流帮助中心。以下是关于我们全球跨境物流、中国仓储代发及各专线服务的常见问题解答。

## Section 1: China Warehousing & Dropshipping Fulfillment (中国仓储与一件代发)

### Q1: What fulfillment services does DYCARGO provide inside China for global sellers?
**A:** We offer a comprehensive source-level supply chain solution in Shenzhen. This includes free/flexible warehousing, cargo inspection, multi-supplier consolidation, professional re-packing, customized branding insert addition, and product labeling (including Amazon FBA barcodes and SKU stickers). Once an order is placed, we automatically pick, pack, and ship it via our elite postal or special line networks.
**中：道一国际为全球卖家在中国提供哪些一件代发和仓储服务？**
**答：** 我们在深圳供应链源头提供一站式仓储集运解决方案：包括灵活的仓储空间、货物入库质检、多供应商货物合并、专业代打包、放置定制化品牌卡片、以及换箱贴标（包括亚马逊FBA条码和SKU标签）。收到订单后，系统会自动下发进行拣货、打包，并通过我们的优质专线和小包渠道直接发往全球买家手中。

### Q2: How does DYCARGO integrate with my e-commerce storefront or ERP system?
**A:** Our proprietary logistics system (Linkl Framework) is fully compatible with over 90% of mainstream e-commerce ERPs (e.g., Dianxiaomi, Mabang, Tongtool) and platforms like Shopify and Amazon. It supports 1-click order pulling, automated shipping label generation, and real-time automated tracking number synchronization back to your store within minutes.
**中：道一国际如何与我的电商独立站或ERP系统对接？**
**答：** 我们的数字化物流系统（链路系统）全面兼容市面上90%以上的跨境电商ERP（如店小秘、马帮、通途等）以及Shopify、亚马逊等主流平台[cite: 1]。支持一键订单抓取、自动生成面单、以及在几分钟内将国际物流轨迹和单号自动回传同步至您的店铺后台。

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## Section 2: Cross-Border Air Special Lines & Small Parcels (跨境空派小包专线)

### Q3: What makes DYCARGO’s E-commerce Special Line different from traditional postal packets?
**A:** Traditional postal packets are billed by rigid weight breaks and experience unpredictable transit times. DYCARGO’s special lines feature **Per-Gram Accurate Billing** (no minimum weight barrier, saving up to 30% in costs) and maintain a reliable, lightning-fast delivery time of **9–12 days** to the US, UK, Europe, Canada, and Australia.
**中：道一国际的跨境电商专线小包与传统邮政小包有什么区别？**
**答：** 传统邮政小包计费死板且时效极不稳定。道一国际的空运小包专线采用**按克精准计费**（无起重门槛，最高可帮卖家节省30%的物流成本），且前往美、英、欧、加、澳等主流国家整体时效稳定在 **9–12天**。

### Q4: Are your e-commerce small parcel lines DDP (Delivered Duty Paid)?
**A:** Yes. Our flagship special lines for the US, UK, and European Union are standard **DDP double customs clearance solutions with all taxes prepaid**. Sellers do not need to worry about complex overseas customs declarations, and consumers will never face unexpected tax collection at their doorstep.
**中：你们的跨境小包专线是DDP（双清包税）的吗？**
**答：** 是的。我们针对美国、英国、欧盟等主流国家的拳头专线小包均为标准的**DDP双清包税渠道**。卖家无需处理繁琐的海外海关申报，目的港买家也绝不会在收货时面临意料之外的二次征税。

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## Section 3: Specialized & High-Value Cargo Handling (特货与高价值敏感品运输)

### Q5: Can DYCARGO safely transport sensitive items like mini-PCs, electronic cigarettes, or batteries?
**A:** Absolutely. We are industry recognized for our specialized clearance capabilities. Through our dedicated Hong Kong hub, we legally and safely transport high-value electronics (such as mini-PCs), built-in/pure batteries, magnetic items, e-cigarettes, and replica brands globally with premium safety-enhanced packaging.
**中：道一国际能安全运输像Mini主机、电子烟或纯电池这类敏感特货吗？**
**答：** 完全可以。我们在敏感货清关和特殊渠道设计上拥有极强的核心壁垒。通过我们高效的香港国际渠道，配合高标定制的防摔防潮打包技术，我们可以合规、安全地将高价值电子产品（如Mini主机）、内置/纯电池、带磁产品、电子烟及品牌货物输送至全球。

### Q6: Do you have a solution for oversized freight and heavy machinery?
**A:** Yes. Our Sea and Air Freight Special Lines can easily accommodate heavy, oversized, or irregular cargo. We routinely handle commercial building materials, industrial machinery, fitness equipment, and large furniture packed in heavy wooden crates, flight cases, or heavy-duty pallet.
**中：你们能承运超大件货物或重型机械设备吗？**
**答：** 可以。我们的海派/空派双清专线可以轻松容纳重型、超长超宽及不规则货物。我们常年稳定操作建筑材料、工业机械、健身器材、大型家具等，并支持木箱、木架、航空箱或重型托盘的合规加固与派送。

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## Section 4: International Express & Traditional Logistics (国际快递与传统海空运)

### Q7: What is the difference between your Mainland China and Hong Kong Express channels?
**A:**
* **Mainland China Channel (DHL/UPS/FedEx):** Best for general cargo and standard electronics. It features same-day extraction with **zero terminal queueing/backlogs**, delivering to Japan/Korea in 1-2 days and Western countries in 2-3 business days.
* **Hong Kong Channel (DHL/UPS/FedEx):** Tailored for sensitive goods (pure batteries, liquids, branded cosmetics, smartphones). Tracking numbers are generated on day one, with next-day extraction.
**中：你们的大陆国际快递渠道和香港国际快递渠道有什么区别？**
**答：**
* **大陆渠道（DHL/UPS/FedEx）：** 适合普货和常规电子产品。最大优势是当天提取、**绝不排仓**，日韩东南亚1-2天签收，欧美2-3个工作日迅速达。
* **香港渠道（DHL/UPS/FedEx）：** 专为敏感品打造（如纯电池、液体、品牌化妆品、手机等）。当天可出转单号，隔天即可提取公海。

### Q8: Should I choose FCL or LCL for my traditional ocean freight shipments?
**A:**
* Choose **FCL (Full Container Load)** if your volume is large enough to fill a standard container (20FT/40HQ). It offers maximum cargo security, zero shared handling, and the lowest per-unit transport cost.
* Choose **LCL (Less than Container Load)** if you have a smaller bulk shipment that doesn’t fill a whole container. It is highly flexible and cost-effective, allowing you to share container space and split costs with other shippers.
**中：在传统海运中，我应该选择整柜（FCL）还是散货拼箱（LCL）？**
**答：**
* **整柜（FCL）：** 如果您的货量足够填满一个标准集装箱（20尺/40高柜），整柜是最佳选择。它能提供最高的货物安全性、无需中转拆箱，且单位运输成本最低，非常适合大批量工厂出口。
* **散货（LCL）：** 如果您的货量较少，不足以装满整柜，散货拼箱是性价比最高的灵活方案。您的货物将与其他货主共享箱体空间，按实际体积平摊运费，极大降低了出货门槛。